You have 30 days from the date of delivery to return your item.
For Massage Chairs, Zero Gravity Recliners, & Nami Sonic Wave returns a full refund will be issued minus a Flat Rate Fee of $450 and set-up fees if applicable.
For small massagers like the Ogawa Foot Therapy Plus, a full refund will be issued minus a Flat Rate Fee of $25 for return shipping.
*White Glove Delivery is Non-Refundable.
Initiating a Return
Call 844-438-6429, chat with us through Live Chat (bottom right), or send us an email to support@ogawaworldusa.com.
Please reference your Order Number or Customer Information.
Please let us know if there is a reason for the return.
Please let us know if you have any suggestions on how we can improve this product.
Return Process
We will help arrange the pick-up or shipping of your massage chair return.
For small massagers like the Ogawa Foot Therapy Plus, we will send a Return Shipping Label, and the return can be dropped off at a local UPS Store.
All items must be packed in the original packaging. This includes Manuals, Parts, and Accessories. Any missing items may result in additional costs.
Once your item has been picked up or shipped it can take 3-4 weeks to be returned to our facility.
For Massage Chairs, Zero Gravity Recliners, & Nami Sonic Wave returns a full refund will be issued minus a Flat Rate Fee of $450 and set-up fees if applicable.
For small massagers like the Ogawa Foot Therapy Plus, a full refund will be issued minus a Flat Rate Fee of $25 for return shipping.
*White Glove Delivery is Non-Refundable.
Exchanges
You can exchange your item by applying your return credit to the purchase of a new item.
Order Cancellation
You can cancel your order for any reason. You have 24 hours from placing your to cancel your order free of charge. If you decide to cancel your order after the 24-hour period it will be considered a Return and fall under our Return Policy.
Return FAQ
How long do I have to return my purchase? 30 days from the date of delivery
How do I return my item? All items must be returned in their original packaging will all of their product and packaging materials. We will help coordinate the return shipping.
How long does it return take? Returns take 2-3 weeks.
When will I get my refund? For Massage Chairs, Zero Gravity Recliners, & Nami Sonic Wave returns a full refund will be issued minus a Flat Rate Fee of $450 and set-up fees. For small massagers like the Ogawa Foot Therapy Plus, a full refund will be issued minus a Flat Rate Fee of $25 for return shipping